People XD "You cannot access this right now" Error
We have had an increasing number of reports of users experiencing issues when logging into People XD. The most common error is shown below:
This occurs after attempting to access your account outwith Edinburgh Leisure's network (i.e at home) without having any authentication method set up on your account.
To resolve this, you can go to:
Then click "add sign in method"
Select "phone"
Type in your mobile phone number
Once you have completed this process, you should be able to log in to People XD without this error appearing.
Related Articles
How To Reset Your Gladstone Hosted Password
To reset your Gladstone password please follow the steps below; The format of your Gladstone password will be FirstnameLastname@gladstone-leisurecloud.net Go to https://edinburghleisure.sharepoint.com/sites/Intranet Click Useful Links Right click on ...How To Enable Your Account For Self Service Password Reset
You may receive an error message stating "An unexpected error has occurred" if trying to complete these steps on a macOS device and the Safari browser. To avoid this please use a Windows based device to complete these steps. Please complete the ...How to change the default File Format for Saves in Office
To change the default file format for saves in Excel, follow these steps- Open Excel on your computer. Click the File option from the top menu bar. Click on the Options button. Switch to the Save tab. Expand Save files in this format drop-down menu. ...How To Reset Your Password (Self Service Password Reset)
Please ensure your have completed the steps in the following article before attempting to reset your password - How To Enable Your Account For Self Service Password Reset You will see the following screen if you have not set your account up for Self ...